PRIVACY POLICY
Updated!
Our Privacy Policy was updated on June 30, 2021. We have completely revised the Privacy Policy so that from this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for Dreame Bot W10 Self-Cleaning Robot Vacuum and Mop products and services provided by Dreame Trading, unless a separate privacy policy is provided for a specific Dreame Bot W10 Self-Cleaning Robot Vacuum and Mop product or service.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
OUR COMMITMENT TO YOU
This Privacy Policy sets out how Dreame Trading (Tianjin) Co., Ltd. and its affiliated companies ("Dreame Trading", "we", "our" or "us") collect, use, disclose, process and protect any information that you give us when you use our products and services. Should we ask you to provide certain information by which you can be identified when using Dreame Trading products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.
The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Dreame Trading.
In this Privacy Policy, "personal information" means information that can be used to identify an individual, either from that information alone or from that information combined with other information Dreame Trading has access about that individual.
By using Dreame Trading products and services, it shall indicate that you have read, acknowledged, and accepted all terms found in this Privacy Policy and any changes we may introduce at any time. We pledge to protect the privacy, confidentiality, and safety of your personal information by following applicable laws (including your local data protection laws). At the same time, we also promise that our staff and agents will fulfill these obligations.
Lastly, we would like to give our users the best experience possible. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact our Data Protection Officer at privacy@dreame.tech to address your specific concerns. We would be happy to directly address any questions or issues you may have.
WHAT INFORMATION IS COLLECTED AND HOW DO WE USE IT?
TYPES OF INFORMATION COLLECTED
We will ask you for personal information that is necessary for us to successfully provide you with our services. If you do not provide us with this personal information, we may not be able to provide our products or services to you.
We may collect the following types of information (which may or may not be personal information):
HOW THE PERSONAL INFORMATION IS USED
Personal information is collected in order to provide you with products and/or services as well as to ensure legal compliance on our part with applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology, and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.
We may use your personal information for the following purposes:
Here are more details on how we use your information (which may include personal information):
DIRECT MARKETING
We may use your Mi account ID to provide you with relevant promotional materials for products and services of Dreame Trading and its partners. We will only so use your personal data after we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communication, you can contact us by sending an e-mail to privacy@dreame.tech. We will never send your personal information to our business partners for direct promotions.
COOKIES AND OTHER TECHNOLOGIES (ONLY WHEN BROWSING https://www.dreametech.com)
WHO DO WE SHARE YOUR INFORMATION WITH?
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.
We may disclose your personal information to third-party service providers and affiliated companies described below. In each case described in this section, you can be assured that Dreame Trading will only share your personal information in accordance with your consent. You should know that when Dreame Trading shares your personal information with a Third Party Service Provider under any circumstance described in this section, Dreame Trading will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Dreame Trading will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.
SHARING WITH OUR GROUP AND THIRD PARTY SERVICE PROVIDERS
In order to operate successfully and provide you with the full functionality of our products and services, we may occasionally disclose your personal information to other Dreame Trading affiliates or with our third-party service providers (our mailing centers, delivery services providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotional service providers, and agents representing Dreame Trading). Such Third Party Service Providers would be processing your personal information on Dreame Trading's behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at privacy@dreame.tech.
SHARING WITH XIAOMI GROUP'S ECOSYSTEM COMPANIES
Dreame Trading may disclose your personal data to the Xiaomi or other Mi Ecosystem companies so as to provide you with and improve the exciting products and services (both hardware and software) from the Mi Ecosystem companies. Some of these products and services will still be under the Xiaomi/Mijia/Mitu brands, while others may use their own brands. From time to time, Mi Ecosystem companies may share data with Xiaomi relating to products and services under the Xiaomi brand in order to provide software and hardware services and offer better features and an improved user experience. If Dreame Trading is involved in any merger, acquisition, or sells all or part of its assets, we will use emails and/or eye-catching notices on our websites to inform you of any changes of ownership or use of your personal information, and any options you may have regarding your personal information.
SHARING WITH OTHERS
Dreame Trading may disclose your personal information without further consent when required under applicable law.
INFORMATION NOT REQUIRING CONSENT
SECURITY SAFEGUARDS
DREAME TRADING'S SECURITY MEASURES
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect from your usage of Dreame Trading products and services and on Dreame Trading websites. We will take all reasonable measures to protect your personal information.
Your personal information is all stored on safe servers and is protected in controlled facilities. We will classify your data based on importance and sensitivity and ensure that your personal data is protected at the highest level of security. We will ensure that staff and third-party service providers who access such information to provide you with services and products shoulder the strict contractual obligation of maintaining confidentiality. If they fail to fulfill such obligations, then we will impose disciplinary actions or terminate cooperation. In short, we will periodically review our information collection, storage, and handing practices, including physical security measures, to prevent any unauthorized access and use.
We will take all possible measures to protect your personal information. You should, however, be aware that the Internet is not always secure. Because of this, we cannot guarantee the security or integrity of any personal information when it is being transmitted online in either direction.
WHAT YOU CAN DO
RETENTION POLICY
We will retain personal information (if necessary) for fulfilling the purpose for which it was collected or for complying with applicable legal requirements or permissions. As long as we can reasonably infer that a retention of personal information cannot fulfill the purpose for which it was collected, and we no longer need to retain the information for legal reasons, dispute resolution, enforcement of our agreements, or any other business-related purpose, we will cease to retain such personal information, or we will eliminate any ways in which such personal information may be associated with specific individuals.
All the personal information except consumables information on the device will be erased when you reset your device to factory default settings. To implement a hard-reset function, long press the reset key for 5 seconds, until you hear the sound “Restoring to factory settings”, factory settings are restored successfully. Consumables information can be erased in “Settings”-“Consumables”-“Reset” of Dreame Bot W10 Self-Cleaning Robot Vacuum and Mop plug-in. Beware that hard-reset can’t be undone, so you have to make sure that you don’t need the information any more.
ACCESSING OTHER FEATURES ON YOUR DEVICE
Our applications may access some features on your devices, such as Wi-Fi network status, and other features. Such information is used to allow running of those applications on your devices and your interactions with our applications. At any time you may revoke your permissions by turning these off at the device level or contacting us at privacy@dreame.tech.
You have control over your information!
CONTROLLING SETTINGS
Dreame Trading recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways Dreame Trading makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:
If you have previously agreed to us using your personal information for the aforementioned purposes, you may change your mind at any time by writing or emailing us at privacy@dreame.tech.
ACCESSING, UPDATING, OR CORRECTING YOUR PERSONAL INFORMATION
WITHDRAWAL OF CONSENT
TRANSFER OF PERSONAL INFORMATION OUTSIDE OF YOUR JURISDICTION
To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology, and cloud businesses) or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards.
Currently, Dreame Trading runs data centers in the United States, Germany, India, Russia, and Singapore. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. We may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.
MISCELLANEOUS
MINORS
ORDER OF PRECEDENCE
If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.
UPDATES TO THE PRIVACY POLICY
We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the email address specified in your account) or post the changes on all the Dreame Trading websites or notify you through your mobile device, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek consent from you again before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.
DO I HAVE TO AGREE TO ANY THIRD PARTY TERMS AND CONDITIONS?
Our Privacy Policy does not apply to products and services offered by a third party. Dreame Trading products and services may include third parties' products, services and links to third parties' websites. When you use such products or services, they may collect your information too. For this reason, we strongly suggest that you read the third party's privacy policy just as you have taken the time to read ours. We are not responsible for and cannot control how third parties use personal information that they collect from you. Our Privacy Policy does not apply to other websites that are linked via our services.
CONTACT US
If you have any questions or feedback regarding this Privacy Policy, or if you have any questions regarding Dreame Trading's collection, use, or disclosure of your personal information, please contact us at the address below referencing "Privacy Policy":
Dreame Trading (Tianjin) Co., Ltd.
Address: No.1-1-2112 South Area of Financial Trade Center, 6975 of Asia
Road, (Dongjiang Bonded Port), Pilot Free Trade Zone, Tianjin
Email: privacy@dreame.tech
Thank you for taking the time to familiarize yourself with our Privacy Policy!